Overview
Joy Collective respects your privacy. This policy explains how we collect, use, disclose, retain, and protect personal information, including information related to SMS and text messaging.
We do not sell your personal information. We do not share your personal information, mobile number, or SMS consent with third parties for their marketing.
Information We Collect
We may collect information you choose to provide when you contact us, ask for updates, request information, or communicate with Joy Collective. This may include your name, email address, mobile number, message content, communication preferences, and related details needed to respond to you or provide Joy Collective services.
If you communicate with us by email or text message, we may keep the contents of those communications and related contact information.
How We Use Information
We use personal information to respond to inquiries, provide requested information, coordinate Joy Collective offerings, send service-related communications, manage SMS preferences, maintain records, protect our services, and comply with applicable obligations.
SMS and Text Messaging
If you choose to receive SMS or text messages from Joy Collective, your opt-in is voluntary and is not a condition of purchase. Message frequency may vary. Message and data rates may apply.
You may reply STOP to opt out and HELP for help. Mobile numbers and SMS consent are never sold or shared with third parties for their marketing. Necessary service providers may process SMS-related data only to deliver Joy Collective services.
Disclosure and Service Providers
We may disclose personal information to service providers who help us operate, communicate, or provide Joy Collective services. These providers may process information only as needed to perform services for Joy Collective and are not permitted to use it for their own marketing.
We may also disclose information if required to comply with legal obligations, protect rights or safety, prevent misuse, or respond to lawful requests.
No Sale or Third-Party Marketing Sharing
Joy Collective does not sell personal information. We do not share personal information with third parties for their marketing. We do not sell or share mobile numbers or SMS consent for third-party marketing.
Retention
We keep personal information only as long as reasonably needed for the purposes described in this policy, including to communicate with you, provide services, maintain records, resolve issues, and meet applicable obligations. We may delete or de-identify information when it is no longer needed.
Security
We use reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your Choices and Rights
You may ask to access, correct, update, or delete personal information you have provided to Joy Collective. You may also ask us to stop contacting you. For SMS messages, reply STOP to opt out or HELP for help.
To make a privacy request, contact natalie@collective7.org. We may need to verify your request before taking action.
Children
Joy Collective does not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us and we will take reasonable steps to review and address the information.
Changes to This Policy
We may update this privacy policy from time to time. When we make changes, we will update the effective date posted on this page.
Contact
For privacy questions or requests, contact Joy Collective at natalie@collective7.org.